Lizaro Casino Privacy and Data Protection

How Lizaro Handles Player Data

At Lizaro we collect the information needed to open and run an account: the e-mail address, password and personal details supplied at sign-up, together with the identity, address and payment documents requested during verification. Our connection to the site is encrypted, and the RNG games offered through the casino section are certified by independent testers, which gives us a technical basis for protecting both gameplay data and personal data in transit.

Player funds are held in separate client accounts, apart from our own operating funds. This separation is a financial safeguard rather than a data-privacy one, but it reflects the same principle that runs through our handling of personal information: player assets and player details are kept apart from general business use and are not mixed with other records.

Verification and Document Checks

When we ask for identity documents, proof of address and proof of the payment method used, these are reviewed to confirm the account holder and the funding source. Checks are completed within 24–48 hours of all documents arriving, after which the relevant account flags are cleared and the documents are retained only for the purpose of that verification.

What Information We Hold and Why

Each category of data we hold on an account exists to support sign-up, deposits, withdrawals, bonuses or responsible-gaming settings. The list below sets out what is collected and the purpose it serves.

• Account details: e-mail, password and personal details entered during registration.
• Verification documents: ID, proof of address and proof of payment method, checked within 24–48 hours.
• Payment data: details tied to the method used for deposits and withdrawals, including crypto wallet or card information.
• Game and bonus activity: game history and the My Bonuses overview showing wagering progress on an active offer.
• Responsible-gaming settings: deposit limits, which can be set from registration, plus self-exclusion or account-closure requests.

Each category is used only for the function it supports: verification data confirms identity and payment ownership, game and bonus records let an account holder track wagering progress on a deposit bonus, and responsible-gaming settings stay active for as long as the account holder sets them.

Account Control and Data Requests

Account holders keep a measure of control over the information held in their profile. Daily, weekly and monthly deposit limits can be adjusted from the account area, and these limits can already be set at registration rather than added later. Self-exclusion and account closure can be requested at any time, and once closure is confirmed the account stops being used for deposits or play.

For questions about the data on file, how long verification takes, or how a withdrawal method is processed, our support team is reachable through live chat, e-mail and the Help Centre, available 24/7. These channels also handle account and bonus queries, so a request about personal data can be raised through the same route as a question on a deposit or a pending withdrawal.

Access to the account itself depends on the login details set at sign-up, and anyone who needs help recovering access can do so through the standard account sign-in process rather than by sharing personal data outside the platform.